FAQ

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

OUT OF STATE: PLEASE ALLOW 3-5 DAYS FOR PROCESSING AND 5-7 FOR SHIPPING. 

LOCAL PICKUPS: ORDERS ARE PROCESSED IN 2-5 BUSINESS DAYS. WHEN YOUR ORDER IS READY YOU WILL RECEIVE AN EMAIL WITH INSTRUCTIONS ON SCHEDULING. 

 

LOCAL PICKUP INSTRUCTIONS: 

PLEASE READ THE INSTRUCTIONS CAREFULLY AS INDICATED IN THE DESCRIPTION BOX AND SELECT A TIME TO PICK UP YOUR ORDER VIA HTTPS://CALENDLY.COM/GROUNDEDPLANTS/GROUNDEDPICKUP. WHEN YOU ARRIVE PLEASE RING THE BUZZER AT THE TOP OF THE STAIRS UNDER THE NAME ‘GROUNDED’, AND WE WILL BRING YOUR ORDER OUT TO YOU. PLEASE REMEMBER TO BRING YOUR ORDER CONFIRMATION WHEN YOU ARRIVE. 

LOCAL PICK-UPS ARE AVAILABLE MONDAY-THURSDAY FROM 2PM- 5PM. 

 

I ACCIDENTALLY SELECTED LOCAL-PICK UP BUT I WOULD LIKE MY ORDER SHIPPED: 

PLEASE SEND US AN EMAIL TO GROUNDEDPLANTS@GMAIL.COM AND WE WILL SEND YOU AN INVOICE FOR SHIPPING. ONCE YOUR INVOICE IS FULFILLED, WE WILL SHIP YOUR ORDER OFF TO YOU.  

 

I RECEIVED MY ORDER AND I LOVE MY PLANT SO MUCH WHAT SHOULD I DO NEXT?

MISSION ACCOMPLISHED! WE’RE SO HAPPY THAT YOU LOVE YOUR PLANT :) TAG US ON SOCIAL MEDIA OR USE THE HASHTAG #FROMTHEGROUNDUP TO BE FEATURED ON OUR STORY. 

FACEBOOK: @GROUNDEDPLANTS

INSTAGRAM: @GROUN.DED

 
ARRIVAL + TRANSIT

BEFORE YOUR PLANTS LEAVE OUR FACILITY, OUR QUALITY ASSURANCE TEAM INSPECTS YOUR PLANT FOR ANY DAMAGES. OUR SPILL-PROOF PACKAGING IS DESIGNED TO SUSTAIN TRANSIT AND DELICATELY HOLD YOUR PLANT NO MATTER WHICH REGION YOU LIVE IN THE US. UNFORTUNATELY, THE MAIL COURIERS AREN’T ALWAYS AS GENTLE AS WE’D LIKE THEM TO BE AND THE SHIPPING PROCESS CAN BE STRENUOUS ON YOUR PLANT. WITH OUR MISSION TO BRING LIFE TO YOUR HOMES, IF YOUR PLANTS DIE OR ARRIVE DAMAGED WITHIN 2 WEEKS OF ARRIVAL, WE’LL SHIP YOU OUT A NEW PLANT. BE SURE TO SEND US AN EMAIL WITH PHOTOS SO WE CAN GET YOUR NEW PLANT TO YOU AS SOON AS POSSIBLE. 

I ENTERED THE WRONG INFORMATION DURING CHECKOUT? 

IF YOU ENTERED THE WRONG INFORMATION DURING CHECKOUT, PLEASE SEND US AN EMAIL AT GROUNDEDPLANTS@GMAIL.COM SO THAT WE CAN EDIT IN OUR SYSTEM.